Maintenance and Support
DMD Data Systems offers Maintenance and Support for multi-vendor environments including hardware from many different manufacturers including HP, Dell, Oracle, Sun, IBM, EMC, Hitachi, and Brocade. Having a single point of contact for all (or even most) of your infrastructure maintenance and support contracts means that you get the services you’ve paid for with fewer headaches. The administrative part is much simpler also.
Out-tasking your technical support services should make your job easier—not more difficult. But the time and expense of managing multiple support vendors and contracts can easily defeat the purpose of contracted help. Our maintenance contracts can provide a single point of accountability for all original equipment manufacturer support. We can help you simplify support and focus on core business by offering not just end-to-end support capabilities, but also a solution focused on your unique IT support needs.
Lifecycle management is a key—and often neglected— component of a maintenance and support strategy. It can not only help you optimize availability, but also support a higher return on investment and a reduced total cost of ownership. Knowing when your products become eligible for third-party savings, as well as identifying the most cost-effective time to migrate, can save you thousands of dollars per year.
DMD can provide a single point of contact on the local level. We can help with the tedious inventory process and we can recommend how to transition your maintenance.